Privacy policy
Last updated December 12, 2025.
Welcome to the Two Rivers Neuropsychology website and related sites and digital and online services (“Two Rivers Site,” the “Site,” or “Sites”), an online information, e-commerce, and communications service provided by Two Rivers Neuropsychology (“Two Rivers” or “We” or “Us”).
We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information. In addition to this privacy policy (“Privacy Policy”), users of the Two Rivers Site should consult the Two Rivers Site Terms of Use as well as any product-specific terms and conditions that apply. You may review policies specifically related to patient information (protected health information or PHI) submitted through the Two Rivers Patient Portal.
What information we collect
Information you give us: We respect the right to privacy of all visitors to the Two Rivers Sites. We receive and store some information that you enter on our Sites or that you provide to us through the Sites in any other way. The information we collect or that you provide on or through our Sites or by using our services includes:
Data that may personally identify you, including your name, postal address, billing address, shipping address, e-mail address, home, work and mobile telephone numbers, IP address, credit or debit card number (for payment purposes only) (collectively, “Personal Data”);
Information that you provide by filling in forms on our Sites, such as appointment request forms or product ordering forms. It also includes information you provide when you register to use our Sites, purchase products, or use services available through the Sites. We may also ask you for information when you report a problem with our Sites. Through our patient portal, some forms collect sensitive information, such as personal health information (collectively, “PHI”), necessary for us to provide our clinical services to you;
Records and copies of your correspondence (including email addresses), if you contact us; and
Details of transactions you carry out through our Sites and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Sites.
Information we collect automatically: We collect information about you automatically as you navigate through or use our Sites. Information collected automatically may include usage details, IP addresses, session replay and recording technology (recording your movements, clicks, etc. on our Sites), and information collected through cookies and other tracking technologies. As you navigate through and interact with our Sites, we may use automatic data collection technologies (such as session replay and tracking technologies referred to above) to collect certain information about your equipment, browsing actions, and patterns, specifically:
Usage Details. Details of your visits to our Sites, such as traffic data, location, logs, referring/exit pages, date and time of your visit to or use of our Sites, error information, clickstream data, and other communication data and the resources that you access and use on or in the Sites.
The information we collect automatically may include Personal Data or we may maintain or associate information we collect with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Sites and to deliver a better and more personalized service by enabling us to:
estimate our audience size and usage patterns;
store information about your preferences, allowing us to customize our Sites according to your individual interests; and
recognize and/or authenticate you when you return to our Sites.
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). We and our service providers may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Sites through your computer or mobile device. We use Squarespace for our website, which uses cookies to enhance your web experience when interacting with our website. A cookie is a small file or piece of data sent from a website and stored on the hard drive of your computer or mobile device. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting, you may be unable to access or use certain parts of our Sites. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website or use our App.
Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of our Sites. Google Analytics uses cookies, which are text files placed on your computer, to help our Sites analyze how users use the Sites. You can find out more about how Google uses data when you visit our Sites by visiting “How Google uses information from sites or apps that use our services” (located at https://policies.google.com/technologies/partner-sites).
Do Not Track Signals. Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals. However, we do not track your online activities on or across third party websites or other online services for any purpose, including advertising, unless you specifically opt-in to a program or campaign that authorizes such tracking.
Email communications and related services
We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry. Note, that email communications that you send us via the email links on our Site are not automatically encrypted, and it is possible that unencrypted email communications with us may be accessed or viewed by another Internet user while in transit to us. There are encrypted means to contact us, including the Patient Portal. Alternatively, we recommend calling us by telephone.
How we use the information we collect
In addition to the uses described above, we use the information we collect for things like:
Optimizing the performance and user experience of our sites;
Operating, evaluating, and improving our business;
Providing healthcare services;
Fulfilling purchases, orders, and requests for products, services, or information;
Processing returns and exchanges of products or services;
Tracking and confirming online orders;
Delivering or installing products or services;
Conducting aggregate-based research and analysis;
Communicating with you about your account; and
Establishing and managing your accounts with us.
We may combine this information with any other information we have about you, including, if you are a Two Rivers patient, any PHI we have about you. If we combine this information with your PHI, we will treat all of that information as PHI and will only use or disclose that information as set forth in our Notice of PHI Practices.
Texting
These SMS Text Messaging Terms of Service (these "SMS Terms") are incorporated into all agreements between you and "Two Rivers Neuropsychology LLC" ("our organization", "us", "we"), including any agreements that are preexisting and any agreements that might be enacted contemporaneously with these SMS Terms.
"Two Rivers Neuropsychology LLC" might use SMS text messaging, from time to time, for certain types of communication with you, including potentially for administrative issues, such as billing, or for health-related issues, such as care reminders.
You agree to receive (you "opt in" to receiving) SMS text messages from "Two Rivers Neuropsychology LLC" , related to services that we are providing to you. Message and data rates may apply, and message frequency varies. You may text us STOP at any time to opt out of receiving SMS text messages from us. You may text us HELP at any time to receive help.
SMS text messages from "Two Rivers Neuropsychology LLC" may originate from our organizational phone numbers, including:
(515) 220-2747
There may be terms in other agreements between you and us that also apply to our organization's use of SMS text messaging, such as general terms related to privacy and data handling for our organization that are not specific to SMS text messaging. You agree that you have reviewed all agreements that we have provided you.
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance. You can also contact our customer assistance via email at info@tworiversneuropsych.com.
Note that neither we nor our carriers bear any liability whatsoever for delayed or undelivered messages.
Data retention
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request that we delete your data by contacting us as provided below. However, we may not be able to honor that request in all instances given the laws and regulations that apply to us. For example, under state and federal law, we may be required to maintain some data that is specific to you and that may identify you, such as your medical records or other information. We may also be legally required to maintain medical and other information about you to provide care and treatment or to comply with our professional, legal, and other obligations.
Disclosure of your information
We may share the information we collect about you with third parties who we have engaged to help us provide the Site, as well as the products and services available through our Site. Your Personal Data may be disclosed to affiliates, contractors, service providers, and other third parties we use to support our business; any such use of Personal Data that includes protected health information will comply with our Notice of Privacy Practices and any authorization you have provided. The services provided by these organizations include providing IT and infrastructure support services, and payment processing services. In each case, we will ensure that these third parties have agreed to safeguard your data.
We may also disclose your Personal Data:
to fulfill the purpose for which you provide it;
for any other purpose disclosed by us when you provide the information;
with your consent;
to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; and
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Two Rivers, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Your rights regarding your information
For non-patient information, you can Contact Us through the Contact Information below to access and/or find out what information we have about you and to correct that information. You may also notify us through the Contact Information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We may not be able to accommodate your request if we believe it would violate any law or legal requirement or if we have a legal basis or obligation to maintain it, or if it would cause the information to be incorrect.
If you are a patient of Two Rivers, you can access the patient-related information that we maintain about you through Patient Portal. For more information about requesting your medical records, call (515) 220-2747. You also can request a correction to your patient information through our Patient Portal or by emailing info@tworiversneuropsych.com.Please note that with regard to your records we are required maintain your patient-related information under the Health Insurance Portability and Accountability Act (HIPAA) and other federal and state law.
Security
We use reasonable security measures to protect the confidentiality of personal information under our control, and we appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. The Two Rivers Site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website, such as ordering information including your name, address, and credit card number. However, Two Rivers Neuropsychology cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the Internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.
Users in the European Economic Area (EEA), the United Kingdom, and Switzerland
If you are a resident of the EEA, the United Kingdom, or Switzerland, the following information applies with respect to personal data collected through your use of our Site.
Purposes of processing and legal basis for processing: We process personal data in various ways depending upon your use of the services. We process personal data on the following legal bases: (1) with your consent; (2) as necessary to provide the services; (3) to comply with our legal obligations; and (4) as necessary for our legitimate interests in providing the services where those interests do not override your fundamental rights and freedoms related to data privacy.
Transfers: Personal data we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or processors maintain facilities. We will ensure that transfers of personal data to a country or an international organization outside the EEA, the United Kingdom, or Switzerland are subject to appropriate safeguards.
Your rights: You are entitled to the rights under Chapter III of the EU General Data Protection Regulation, the United Kingdom General Data Protection Regulations and Data Protection Act 2018, or Section 2 of the Swiss Federal Act on Data Protection with respect to the processing of your personal data, which include the right to access and rectify and to request erasure of personal data. In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you. To exercise these rights, please contact Two Rivers’s Data Protection Officer at info@tworiversneuropsych.com.
Complaints or concerns: You are welcome to raise any concerns to Two Rivers by contacting Two Rivers’s Data Protection Officer at info@tworiversneuropsych.com. You also have the right to submit a complaint to a supervisory authority.
Protecting children's privacy
Other than our Patient Portal, our Sites are not intended for users under 18 years of age. No one under age 18 may provide any information to or through the Sites. We do not knowingly collect Personal Data from users under 18. If you believe we might have any information from a user under 18, please contact us at the contact information below.
Links to other websites
Our Sites may link to other websites that have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.
Privacy policy updates
We may need to update our Privacy Policy as technology changes and Two Rivers evolves. If we make significant changes to this Privacy Policy, we'll post a prominent message on our websites.
California residents
California Civil Code Section 1798.83 (California's “Shine the Light” law) permits users of our Sites that are California residents and who provide Personal Data in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Data to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Data and the names and addresses of those businesses with which we shared your Personal Data with for the immediately prior calendar year. You may request this information once per calendar year. To make such a request, please contact us using the information below.
Contact information
If you have a question or concern regarding your privacy, please contact the Two Rivers Privacy Officer using the contact information below:
Two Rivers Neuropsychology Privacy Officer
(515) 220-2747
